Will Kylie replace my receptionist or CSR?
No. The intended starting point is overflow, after-hours, or other agreed call windows. Your people remain in control of the situations that need judgment, reassurance, or a personal relationship.
Can it book directly into our calendar?
Potentially, if your calendar, availability rules, and booking workflow can be connected and tested. We'll confirm exactly what is supported for your setup before the pilot begins; otherwise, the pilot can capture an appointment request for your team to confirm.
Does this guarantee more booked jobs or revenue?
No. Results depend on call volume, caller intent, service availability, conversation quality, your team's follow-up, close rate, ticket value, and other factors. The estimator is only a scenario model; actual pilot data should guide your decision.
Does the pilot connect to our main business phone number?
It starts on a separate pilot number. If you choose to continue, we'll plan any primary-line connection with you instead of switching it on without your approval.
What happens when Kylie doesn't know the answer?
We'll define boundaries and escalation rules together. Kylie should not invent technical advice; uncertain or out-of-scope requests can be flagged for a person or directed to the agreed next step.
What do we need to get started?
Share your services, service area, business hours, common caller questions, the details dispatch needs, and the best place for call summaries. We'll agree on the pilot scope and included call allowance before setup.